VistaCare

Vistacom is committed to providing "best-in-class" customer service that we call VistaCare. VistaCare is evidenced through our professional account management team, ancillary support services, and dependable, professional system operators. We are here to assist you every step of the way; before, during, and after your event.

Before the meeting

Our commitment is to provide responsive and professional service and support. After we have reviewed your meeting objectives and requirements, we will provide you with a proposal for an audience response solution to meet your specific needs. We will also follow up to make sure that you received the quote and to ask if there are any questions. After you've approved the quote, your assigned account team will manage the project through the entire process.

That includes:

• Support in developing the questions and graphics for the meeting
• Recommending which features to include in your meeting
• Review of each visual for accuracy and timing
• Provide ancillary support services to facilitate the management of your project, such as:
  • User's Guide - a step-by-step, easy to understand support tool to assist in the development of your audience response questions
  • Online Command Center - a secure online project control tool that provides 24/7 access to your event information and enables file exchange, logistics management, to-do list and email auto reminders.

During the meeting

Our goal is to make sure that you have a flawless meeting. We provide a fully trained System Specialist to work closely with you during the entire meeting. Your System Specialist will arrive the day before the meeting to set up and test the equipment. Back up equipment is always included. We also allow for a final review and rehearsal of the questions to make any revisions. Lastly, we can provide color electronic reports of the questions and answers from the meeting.

After the meeting

In addition to receiving reports on site at the conclusion of the meeting, we will have the results files posted to the Online Command Center following the meeting. We archive all the meeting content for your convenience at no expense to you. This information is available to you at anytime. Naturally, Vistacom's staff is also available to answer any questions you may have in the days following the event and can furnish you with additional, customized reports upon request.

Shortly after the meeting, we will send you a VistaCare survey to collect your feedback on our service level and recommendations you would like to share with us to better serve you at future meetings. We're confident that through your VistaCare experience, you'll never consider taking your business elsewhere.

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